SpireAssists Privacy Policy
SpireAssists is a free search service that helps people find information about the Spire business management software. You use it through an AI assistant such as ChatGPT or Claude, which connects to SpireAssists on your behalf. This policy explains what information SpireAssists collects when you use it, why, and what choices you have.
SpireAssists is operated by Peter Wright, Ontario, Canada (“we”, “us”). SpireAssists is an independent service. It is not operated by Spire Systems Inc.
What we collect
| Information | Where it comes from | Why we collect it |
|---|---|---|
| Your name and email address | Google or Microsoft, when you sign in | To know who is using the service and to contact you about your account if needed |
| Your Google or Microsoft account identifier, and for Microsoft work or school accounts, your organization's directory identifier | Google or Microsoft, when you sign in | To recognize your account reliably and to stop access by an account that misuses the service |
| When you first and last used the service, and how many times you have signed in | Our servers | To manage accounts and understand how the service is used |
| The searches your AI assistant sends to SpireAssists, the results returned, and the type of app making the request | Our servers | To run the service, fix problems, improve search quality and prevent abuse |
We do not receive your password. Signing in happens on Google's or Microsoft's own pages, and they only tell us who you are. We do not get access to your email, files, calendar or any other data in your Google or Microsoft account.
We do not see your full conversation with your AI assistant. We only see the search requests it chooses to send to SpireAssists. Your conversation itself is handled by the company that provides your assistant (for example OpenAI or Anthropic) under its own privacy policy.
If you choose to send us feedback about an answer (SA report), we keep that question, the answer, your assistant's account of how it got the answer, the searches behind it and your comments with your account to improve the service. If the answer shows your own Spire data (from SpireAssists Local), that data is part of what you send; your assistant asks before sending it.
We do not store your IP address in our usage records, and the SpireAssists sign-in page does not use cookies or tracking.
How we use your information
- To provide the service and keep you signed in.
- To diagnose problems and improve the quality of search results.
- To prevent abuse, such as automated bulk copying of content, and to suspend accounts that misuse the service.
- To contact you about your account or about important changes to the service.
We do not sell your information, we do not use it for advertising, and we do not use it to train AI models.
Who we share it with
We do not share your personal information with anyone, except:
- Google and Microsoft, which handle the sign-in you choose.
- Service providers that help us operate the service, such as network and system monitoring providers. Connections to SpireAssists are encrypted from your AI assistant to our servers.
- When required by law, or to protect the rights, safety or security of our users, the public or the service.
Where your information is kept
SpireAssists runs on servers located in Canada. If you use the service from outside Canada, your information is transferred to and processed in Canada.
How long we keep it
- Search records are kept for up to 90 days, then deleted.
- Account information (name, email, account identifiers and usage dates) is kept while your account is in use. If you do not use SpireAssists for 12 months, or you ask us to delete your account, we delete it. If an account is suspended for misuse, we may keep the minimum needed to keep the suspension in effect.
- Sign-in tokens expire automatically and are stored only in a protected, non-readable form.
Your choices and rights
You can stop using SpireAssists at any time by disconnecting it in your AI assistant's settings. You can also remove SpireAssists' access from your Google account (Security → Third-party apps) or your Microsoft account (Privacy → Apps and services).
Under Canadian privacy law you may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email peter@wright-stuff.com from the address you sign in with, and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Security
We protect your information with encrypted connections, sign-in through Google or Microsoft rather than our own passwords, and access tokens stored only in hashed form. No system is perfectly secure, but we take reasonable steps to protect what we hold.
Children
SpireAssists is a business tool and is not intended for anyone under 18.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If the change is significant, we will take reasonable steps to let users know, such as noting it on the sign-in page.
Contact
Questions about this policy or your information: peter@wright-stuff.com.